Monday - Friday
8:00 a.m. to 5:00 p.m.
 
Email: bcj@rediffmail.com
Fax :  +(91)-(124)-2210807

Ordering: You may place an order on the web site, by phone, fax, or e-mail. Please do not send your credit card number by e-mail. Orders are shipped when final payment is received.

Production Times: Production times will vary because of the unique hand crafted process and may be up to 4-6 weeks. If you have a specific delivery time frame, we should discuss this prior to order placement. Rachana International will not make impossible promises to get a sale. We convey honest, realistic expectations. Sometimes, through circumstances beyond our control, we do not make a projected delivery schedule. We will do our best to expedite your order, but cannot guarantee an exact delivery day. An estimated production time has been given if applicable. Since these can vary by time of year and other factors, we will be more precise when we know the items you are ordering. Please understand that some products are of the highest quality and are being crafted or ordered especially for you. It will be worth the wait.

Order Tracking: Actual shipping time averages (7) seven working days, but can take as long as (10+) Ten plus working days under unusual circumstances. If delivery contact is not made approximately (8) Eight working days from shipping notification, you may want to check on the transit location of your order. Please e-mail us at bcj@rediffmail.com.